Privacy Policy
Last updated: May 4, 2026
This is the plain-English version of how Front Door Digital handles your information. If you have a question about anything here, email tom@thefrontdoordigital.com and I’ll answer it directly.
Front Door Digital LLC.
Front Door Digital LLC is a Utah limited liability company (entity #14690502-0160), based in Salt Lake City, Utah. The sole member is Thomas Porter. When this policy says “we,” “us,” or “Front Door Digital,” that’s who we mean.
You can reach us at tom@thefrontdoordigital.com or (801) 644-2138. This policy applies to thefrontdoordigital.com and to any service we deliver under that brand.
Four buckets.
We try to collect the minimum we need to actually deliver the service you signed up for. Here’s what that looks like in practice.
- Information you give us directly. Your name, email, phone number, business name, and website URL when you fill out a contact form, request a free site score, sign an MSA or SOW, or send us a message. If you hire us, we’ll also collect whatever business information we need to do the work (Google Business Profile access, hosting credentials, content drafts, and so on).
- Account and billing information. If you create an account on our portal, we store your email and a hashed password through Supabase. We never see your raw password. Payment information (card number, expiration, CVC) is collected and stored by Stripe, our payment processor. We never see or store your full card number. We do see your name, billing email, last 4 digits, and payment status.
- Automatic information. When you visit the site, we (and our analytics tools) automatically collect IP address, browser type, device type, pages viewed, referring URL, and rough geographic location (city or region level). Microsoft Clarity also records anonymized session replays so we can see how people actually use the site.
- Cookies. We use cookies for: keeping you logged in, remembering your preferences, basic analytics, and Microsoft Clarity session replay. If you click a link in an outreach email or text, that link may set a tracking cookie tied to our CRM (Go High Level) so we can connect the click to your contact record.
Voice AI gets its own section.
Our AI Receptionist product answers phone calls on behalf of clients who buy it. If you’re a client, this section is about how we handle the data your callers generate. If you’re a caller who reached an AI Receptionist run by one of our clients, this section tells you what happens to your call.
- Calls are recorded and transcribed. When you call a number powered by Front Door Digital’s AI Receptionist, the call is recorded, transcribed by an automated transcription service, and processed by a large language model so the AI can respond. The greeting includes a notice that the call is recorded and may be used by an AI assistant. This satisfies the bilateral consent requirement in two-party-consent states.
- What we collect from a call. Caller phone number, call audio recording, AI-generated transcript, call duration, time and date, and any information the caller volunteers (name, address, service requested, scheduling preferences).
- How long we keep it. Call recordings are retained for 90 days unless the client requests longer retention for quality or legal reasons. Transcripts and metadata are retained for 12 months. After that, both are deleted from our systems.
- Who can access it. The client whose AI Receptionist took the call, Tom Porter and a small number of authorized Front Door Digital staff for support and quality, and our infrastructure subprocessors (telephony provider, transcription service, language model provider). We do not sell or share AI Receptionist data with anyone else.
- Your rights as a caller. If you called an AI Receptionist and want your recording or transcript deleted, email tom@thefrontdoordigital.com with the phone number you called from and the approximate date and time. We’ll delete it within 30 days.
To deliver the service. That’s mostly it.
- Deliver the services you signed up for (audits, GEO/SEO, rebuilds, AI Receptionist, review management, GBP management).
- Send transactional email through Resend (receipts, account notifications, audit deliveries, project updates).
- Send marketing or follow-up email and text only if you opted in or explicitly asked us to. You can unsubscribe at any time.
- Respond to your questions, support requests, and feedback.
- Improve our services and the site itself (analytics, session replays, performance monitoring).
- Comply with legal obligations and protect our rights.
Service providers, by category.
We use third-party services to actually run the business. These vendors process your data on our behalf and are contractually bound to use it only to provide their service to us. Categories and current examples:
- Hosting and infrastructure: Vercel (website + app hosting), Supabase (database and auth).
- Payments: Stripe (card processing, subscriptions, invoicing).
- Email: Resend (transactional and marketing email delivery).
- CRM and marketing automation: Go High Level (contact records, outreach sequences, link tracking).
- Analytics: Microsoft Clarity (session replay), Vercel Analytics (page-level traffic).
- AI Receptionist stack: OpenAI (language model), Twilio or equivalent telephony provider, an automated speech-to-text transcription service.
- Lead and audit research: Apify (web scraping), Google Maps Platform (place data), Hunter.io (email verification).
- Legal and compliance: we will share information when required by valid legal process, subpoena, or court order, or to protect our rights, property, or safety, or that of our users or the public.
We do not sell your personal information. We don’t rent it, trade it, or share it with anyone outside the categories above for their own marketing.
Different things, different timelines.
- Active accounts: until you ask us to close the account.
- Billing and tax records: 7 years, because the IRS and Utah tax law require it.
- Marketing email list: until you unsubscribe.
- Free site score and contact form submissions: 12 months, then deleted unless you became a client.
- AI Receptionist call recordings: 90 days.
- AI Receptionist transcripts and metadata: 12 months.
- Analytics data: follows the retention defaults of each provider (typically 12 to 25 months).
What you can ask us to do with your data.
Anyone, regardless of where you live, can email us and ask us to:
- Tell you what personal information we have about you.
- Correct information that is wrong.
- Delete your information.
- Stop sending you marketing email or text messages.
- Export a copy of your information in a portable format.
If you live in California: you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what we collect, the right to delete, the right to correct, and the right to opt out of the “sale” or “sharing” of your personal information. We do not sell or share your personal information for cross-context behavioral advertising, but you have the right to make that request anyway. To exercise any of these rights, email tom@thefrontdoordigital.com. We’ll verify your identity (usually by confirming you can receive email at the address on your account) and respond within 45 days.
We won’t discriminate against you for exercising any of these rights.
Not for kids.
Our services are built for business owners. We don’t knowingly collect personal information from anyone under 13. If you think a child has given us personal information, email us and we’ll delete it.
How we protect your data.
Data is transmitted over TLS (HTTPS) and encrypted at rest by our subprocessors. We use two-factor authentication on the accounts that hold customer data. Access to production systems is limited to the people who actually need it.
That said, no system is 100% secure. If we ever experience a breach that affects your information, we’ll notify you as required by law.
If we change anything material, we’ll tell you.
We may update this policy as the business changes (new products, new vendors, new laws). When we make a material change, we’ll update the “Last updated” date at the top and email anyone with an active account at least 30 days before it takes effect. For minor wording or clarifying changes, we’ll just bump the date.
Questions?
Email tom@thefrontdoordigital.com, call or text (801) 644-2138, or write to:
Front Door Digital LLC
Salt Lake City, UT