Terms of Service
Last updated: May 4, 2026
These are the terms for using thefrontdoordigital.com and the services Front Door Digital provides. Plain English, with the legal teeth that need to be there. If you have a question, email tom@thefrontdoordigital.com before you sign up or use the service.
By using the site or our services, you agree to these terms.
If you visit our website, create an account, request a free site score, sign a Master Services Agreement (MSA) or Statement of Work (SOW), or pay for any Front Door Digital service, you agree to these Terms of Service. If you don’t agree, don’t use the site or the services.
If you’re agreeing on behalf of a company, you confirm you have authority to bind that company to these terms.
Front Door Digital LLC.
Front Door Digital LLC is a Utah limited liability company (entity #14690502-0160), based in Salt Lake City, Utah. The sole member is Thomas Porter. You can reach us at tom@thefrontdoordigital.com or (801) 644-2138.
What you can hire us to do.
Depending on what you sign up for, we provide some or all of the following:
- Website audits (free or paid).
- Search engine optimization, including generative engine optimization (GEO) for AI search engines.
- Website rebuilds and ongoing site management.
- AI Receptionist (an AI-powered phone answering service).
- Google Business Profile management and review management.
- The free site-score lead-generation tool on this site.
The specific services, deliverables, and fees for any paid engagement are described in the Statement of Work (SOW) or order form you sign or accept. If anything in those documents conflicts with these Terms of Service, the SOW or order form controls for that engagement.
Your account, your responsibility.
- Give us accurate information when you sign up and keep it up to date.
- Keep your password and account credentials confidential.
- You’re responsible for everything that happens under your account, including any orders placed or services used.
- Tell us right away if you suspect unauthorized access.
How we get paid.
- Our published pricing lives at thefrontdoordigital.com/pricing. The pricing for your specific engagement is in your SOW or order form.
- Recurring fees (monthly subscriptions) are billed in advance through Stripe. Setup fees and one-time project fees are due upfront unless your SOW says otherwise.
- All prices are in U.S. dollars. You’re responsible for any sales tax or VAT applicable in your jurisdiction.
- If a payment fails, we’ll retry and notify you. Continued non-payment after 14 days lets us suspend the service. Continued non-payment after 30 days lets us terminate.
- Refunds: we don’t refund completed work. For monthly subscriptions, you can cancel anytime and the service runs through the end of the current paid month. We don’t prorate or refund partial months.
- Month-to-month: our subscriptions are month-to-month with no minimum term. You can cancel for any reason with 30 days written notice (email is fine).
We do good work. We can’t guarantee outcomes.
Search engine rankings, AI search visibility, lead volume, conversion rates, AI call-handling accuracy, AI Receptionist uptime, and overall business outcomes depend on dozens of factors outside our control. These include search engine algorithm changes, your competitors’ behavior, your local market, your operations, your reviews, your pricing, seasonality, weather, and many more.
Because of that:
- We do not guarantee any specific search engine ranking, page placement, or top-N appearance.
- We do not guarantee any specific number of leads, calls, bookings, or revenue.
- We do not guarantee that AI search engines will cite, link to, or mention your business.
- We do not guarantee that the AI Receptionist will respond perfectly to every call. AI systems occasionally make mistakes.
Anything we tell you about expected results is an estimate based on what we’ve seen with similar businesses, not a contractual promise.
Special rules for the Voice AI product.
- Calls are recorded. The AI greeting on every call discloses that the call is recorded and handled by an AI assistant. This satisfies bilateral consent for two-party-consent states.
- The AI may make mistakes. Large language models occasionally hallucinate, misunderstand, or produce inaccurate responses. You are responsible for reviewing transcripts, monitoring bookings the AI schedules, and correcting any errors before they affect your customers.
- You confirm bookings. When the AI books an appointment, you (or your team) are responsible for confirming and honoring it. We are not liable for missed appointments, double-bookings, or scheduling errors.
- Compliance is your responsibility. If you operate in a regulated industry (healthcare, legal, financial), you are responsible for ensuring AI Receptionist use complies with applicable regulations (HIPAA, etc.). Tell us before we set up your AI if you have these concerns; we may need to disable certain features or decline to provide the product.
You own it. We get a license to use it for your benefit.
You own all the content, data, customer information, brand assets, photos, copy, and credentials you give us. By using our services, you grant Front Door Digital a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display that content solely to provide the services you hired us for. We don’t claim ownership of your stuff.
You confirm you have the right to give us access to whatever you give us (you own the content, you have the rights to the photos, you control the Google Business Profile, etc.).
What we own and what you get.
Front Door Digital owns the FDD brand, our logos, our audit methodology, our internal tooling, our prompt libraries, our scoring models, the code that runs this site and portal, and any other materials we create except for the deliverables we hand to you under an SOW.
For deliverables we create specifically for you under a paid engagement (a rebuilt website, page copy, schema markup, an AI Receptionist persona, a content calendar, etc.), we grant you a perpetual, worldwide, royalty-free license to use those deliverables for your business once you’ve paid for them in full.
We may reuse anonymized patterns, learnings, frameworks, code components, and methodology in our work for other clients. We will never publicly use your name, logo, or identifying information in marketing without your consent.
Don’t do these things with our services.
- Don’t use the services for anything illegal.
- Don’t use the AI Receptionist or any of our tools for harassment, fraud, scams, or impersonation.
- Don’t send spam through our email or SMS systems (we’ll get our sending domains shut down and so will yours).
- Don’t scrape, reverse engineer, or attempt to extract source code from our portal or apps.
- Don’t try to break, overload, or probe our systems for vulnerabilities without written authorization.
- Don’t use our services to compete directly with Front Door Digital (e.g., reselling our audit methodology as your own product).
Violating any of this is grounds for immediate termination without refund.
We integrate with other companies.
We use third-party providers (Stripe, Vercel, Supabase, Resend, Go High Level, Google services, OpenAI, Twilio, and others) to actually run the business. When you use our services, you also become subject to those providers’ terms of service for the parts of our service they power. We’re not responsible for outages, bugs, or behavior changes in those third-party systems, but we’ll do our best to work around them.
How either side can end the relationship.
- Month-to-month exit: you can cancel any paid subscription with 30 days written notice. Service continues through the end of the current paid month.
- Immediate termination by us: we can suspend or terminate your account immediately for non-payment beyond 30 days, violation of the acceptable use rules, or behavior that exposes us to legal liability.
- What survives termination: any unpaid fees, the no-guarantees disclaimer, the limitation of liability, the indemnification, and the governing-law and disputes sections all survive.
- Your data on termination: you can request an export of your data within 30 days of termination. After that, we delete it, except for records we’re required to keep by law (billing, tax).
The services are provided as is.
EXCEPT AS EXPRESSLY STATED IN A SIGNED SOW, FRONT DOOR DIGITAL PROVIDES THE SERVICES “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED.
The cap on what we owe you if something goes wrong.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FRONT DOOR DIGITAL’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT WILL FRONT DOOR DIGITAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some states don’t allow these limits, so they may not apply to you in full.
You cover us for claims that come from you.
You agree to indemnify, defend, and hold harmless Front Door Digital LLC, its officers, employees, and agents from any claims, damages, liabilities, and reasonable legal fees arising out of (a) your content, (b) your use of the services, (c) your violation of these terms, or (d) your violation of any third-party right. We’ll let you know about any claim and let you control the defense, as long as you don’t settle anything that affects us without our consent.
Utah law. Salt Lake County courts.
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. The exclusive venue for any court action is the state and federal courts located in Salt Lake County, Utah, and you consent to the personal jurisdiction of those courts.
Talk to us first. Then arbitration or small claims.
Before filing any formal claim, you agree to email Tom at tom@thefrontdoordigital.com describing the issue and giving us 30 days to try to resolve it informally. If we can’t resolve it, disputes will be resolved by either: (a) small-claims court in Salt Lake County, Utah, for claims that qualify, or (b) binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Salt Lake County, Utah, or by video conference at your option.
No class actions. Any claim must be brought in your individual capacity, not as a plaintiff or class member in any class or representative proceeding.
If we change anything material, we’ll tell you.
We may update these terms as the business changes. When we make a material change, we’ll update the “Last updated” date at the top and email anyone with an active account at least 30 days before the change takes effect. Continued use of the services after the effective date means you accept the updated terms. If you don’t accept them, cancel before the effective date.
Questions, notices, complaints.
Email tom@thefrontdoordigital.com, call or text (801) 644-2138, or write to:
Front Door Digital LLC
Salt Lake City, UT